Individual Needs

For information regarding at accessibility, please see the information below.

If you have further questions, please contact our team and a friendly staff member will get back to you.

  • Livestream sessions - optimal viewing

    For optimal viewing of our livestreamed events, please use Google Chrome browser, turn off/log out of any VPNs, and watch the stream on your laptop or desktop.

  • Livestream sessions - live captions
    You can turn on Live Caption for media you play in Chrome by following the steps below.  Please note, Live Caption is only available in English.
    1. On your computer, open Chrome Chrome.
    2. At the top right, click More More and then Settings.
    3. At the bottom of the Settings page, click Advanced and then Accessibility and then Captions.
    4. Turn on Live Caption.

    Tips:

    • When you play a video, to turn on captions, at the top right click Media control Media control.
    • To use live captions for videos that autoplay, turn on the video volume.
    • When you click away from the tab with sound, live captions will appear in a hover-bubble that you can drag. To return to the tab with audio, click .
  • Mobility

    All WSFB venues are wheelchair accessible and space for wheelchairs will be set aside for all ticketed shows – bookings are essential for all accessible services. We strive to make all outdoor venues as physically accessible as possible.

    Queensland Museum car park offers parking spaces for people with a disability on the lower level of the car park, with lifts available from the car park to the Level 2 main entrance. Accessible amenities are available throughout the precinct and after hours on the lower level of the museum.

    To discuss your access requirements and to book any access services or performances, please phone QTIX on 136 246 or the WSFB office on (07) 3153 7816. You can also email us at wsfbris[email protected].

  • Hearing

    Auslan interpreted performances are for audiences who are deaf and use Australian Sign Language. Experienced Auslan theatre interpreters stand to the side of the stage and interpret dialogue and any text into Auslan, signing live.

    If you require this service, we require bookings prior to Monday 21 February 2022. Interpreters cannot be guaranteed after this date, although we will do our best to accommodate your request. To arrange this service, please contact QTIX by email at [email protected] or phone 136 246.

    This service is available on request for the following shows:

    • The Weird and Wonderful World of Molluscs with Dr John Healy
    • Digitising Our Ancient Dinosaurs: Museums In The 21st Century
    • From The Reading Room: Queensland’s Birdlife Through The Ages
    • Preserving Our Archaeological Past: Queensland Museum Antiquities
    • Shipwrecks and Underwater Worlds with Dr Maddy McAllister
    • Everything you Need to Know About: Comedy with Dr Karl
    • Everything you Need to Know About: Maritime Archaeology
    • Everything you Need to Know About: Fungi
    • Everything you Need to Know About: Weather
    • Hypothetical: WonderDrug™
    • Net Zero: Investing in the Future
    • Palaeontology Reimagined
    • Reading the Earth
    • Space Race 2.0
    • The End of Pain
    • The Future of Conservation: The Complexity of Assisted Species Migration
    • What on Earth is so Good About Mars?
    • Future Thinking: Life, the Metaverse and Everything in Between
    • Fantastic Science X Pecha Kucha
    • Queer Science!
    • The Super Smart Slightly Silly Seriously Sensational Science Spectacular
  • Vision

    Guide Dogs and Assistance Animals are welcome at all WSFB events and venues, although bookings are essential. If you are blind or have low vision and want to attend an event, Guide Dogs Queensland can provide you with free advice on traveling safely from any location to your event at the Festival. Phone (07) 3500 9060 to discuss your travel needs.

  • Tactile tours

    We also offer a guided hands-on experience of the WSFB for patrons who are blind or have low vision. Depending on the production/installation, patrons are given access to costumes/props in order to capture the atmosphere of the work. Tactile tours will occur throughout the WSFB, and patrons must book in advance; please phone (07) 3153 7816 or email [email protected] Bookings are essential for all accessible services.

  • Relaxed

    The Hatchery is offering a sensory session designed for patrons with individual needs and their families, or anyone who may benefit from a quieter, more relaxed environment (this may include people with a learning or physical disability, autistic spectrum condition or sensory sensitivities).

    Please phone (07) 3153 7816 or email [email protected] for bookings.

  • Companion Card

    WSFB supports the Companion Card program. For patrons who require assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder. Please contact QTIX on 136 246 to assist with your booking.

  • Accessible WSFB Program guide

    The WSFB program is available in the following formats:

  • Get In Touch

    Your feedback helps us continue to improve our access program and services. Please get in touch with us on (07) 3153 7816 or [email protected] if you have any queries or suggestions regarding accessibility.